QUery A Service Request From Service History Opens The Create Service Request Form Rather Than Retrieve The Existing Service Request
(Doc ID 2525716.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.
With Service Security Enabled, when try to open a service request from Field Service Manager responsibility > Search Result, after querying for some serial Number in Service History , the Create Service Request form opens in Enter mode without displaying the existing Service Request data.
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