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Unable to see Map Details like Roads , Building etc When Clicked on Site Hub Map (Doc ID 2526233.1)

Last updated on JUNE 30, 2019

Applies to:

Oracle Site Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Site Management Portal

Unexpected behavior on Site Hub Map
The map icon appears but the map details such as roads , buildings, etc. does not appear when clicked on the map icon.


ERROR
-----------------------
errors in console :
js?v=3&language=en&libraries=places&client=gme-sauditelecom:45 Uncaught TypeError: Map is not a constructor
  at new _.ll (common.js:27)
  at _.uq.TG [as A] (map.js:86)
  at Object._.wq (common.js:104)
  at map.js:86
  at js?v=3&language=en&libraries=places&client=gme-sauditelecom:70
  at _.Gn. (js?v=3&language=en&libraries=places&client=gme-sauditelecom:175)
  at js?v=3&language=en&libraries=places&client=gme-sauditelecom:70
  at Object._.C (js?v=3&language=en&libraries=places&client=gme-sauditelecom:41)
  at e (js?v=3&language=en&libraries=places&client=gme-sauditelecom:70)
  at Object._.Md (js?v=3&language=en&libraries=places&client=gme-sauditelecom:70)
2common.js:27 Uncaught (in promise) TypeError: Map is not a constructor
  at new _.ll (common.js:27)
  at _.uq.A (util.js:145)
  at Object._.wq (common.js:104)
  at e (util.js:145)
  at _.ae._.n.la (js?v=3&language=en&libraries=places&client=gme-sauditelecom:175)
  at util.js:145
openhand_8_8.cur:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID
map.js:42 GET https://maps.gstatic.com/mapfiles/closedhand_8_8.cur net::ERR_CERT_AUTHORITY_INVALID
Ht @ map.js:42
_.n.xb @ map.js:82
rs @ map.js:10
qs.Xb @ map.js:62
Am @ common.js:53
_.n.Ta @ common.js:135
_.n.Ta @ common.js:134
Um.D._.Dm.Pa @ common.js:64
map.js:11 GET https://maps.gstatic.com/mapfiles/openhand_8_8.cur net::ERR_CERT_AUTHORI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to Site Management User responsibility
2) Query and open any Site
3) Click on 'View Map'
4) Site icon appeared on map but the map details did not appear
6) Try to zoom out , no details appeared on the map itself


Cause

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In this Document
Symptoms
Cause
Solution
References


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