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Oracle Alert Not Sending Emails After Migrating Mailer Inbox To Office 365 (Doc ID 2526643.1)

Last updated on JANUARY 15, 2023

Applies to:

Oracle Alert - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.


On : 12.1.3 version, Oracle Alert

Oracle Alert is not sending emails after migrating mailer inbox to Office 365.

The periodic alert is getting fired correctly.

Migrated Workflow mailer inbox from On-Premise server to O365.
Tested the workflow mailer function by sending a test email from the Mailer setup screen and received the test emails from Workflow Mailer.
However, aren't receiving custom Oracle alerts emails. There are no errors reported by the alert as well.

Expect to receive alerts.

The issue can be reproduced at will with the following steps:
Create periodic alert following How To Send An Email In A Simple Periodic Or Event Alert? (Doc ID 1162153.1).


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