My Oracle Support Banner

Empty Dunning Letter Sent via Strategies When Customer has a Credit Balance. (Doc ID 2526943.1)

Last updated on NOVEMBER 05, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When using Strategies, if a customer has a credit balance, the dunning work item is still sent as an empty letter, even though the Min Dunning Amount is set to 0.00.

If the Min Dunning Amount = 0.00, and the balance is negative, the work item should be skipped.

The issue occurs in either of the following scenarios:
1. All invoices in the functional currency.
2  All invoices in a foreign currency.

- If IEX: Check Dunning amount at functional currency = No, a letter is created but with no data.
- If IEX: Check Dunning amount at functional currency = Yes, the letter is correctly skipped.

NOTE: In this example, the customer is still delinquent, despite the credit balance, because a custom scoring was used to flag credits as delinquent.

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. Assign a strategy to a customer, and make the customer have a credit balance.
  2. Set IEX: Check Dunning amount at functional currency = No, and Min Dunning Amount = 0.00
  3. Send a dunning letter for that customer, the letter is created, but has no invoices.  The customer gets a blank letter.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 4. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.