Empty Dunning Letter Sent via Strategies When Customer has a Credit Balance.
(Doc ID 2526943.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When using Strategies, if a customer has a credit balance, the dunning work item is still sent as an empty letter, even though the Min Dunning Amount is set to 0.00.
If the Min Dunning Amount = 0.00, and the balance is negative, the work item should be skipped.
The issue occurs in either of the following scenarios:
1. All invoices in the functional currency.
2 All invoices in a foreign currency.
- If IEX: Check Dunning amount at functional currency = No, a letter is created but with no data.
- If IEX: Check Dunning amount at functional currency = Yes, the letter is correctly skipped.
NOTE: In this example, the customer is still delinquent, despite the credit balance, because a custom scoring was used to flag credits as delinquent.
Steps to Reproduce:
Responsibility: Collections Agent
- Assign a strategy to a customer, and make the customer have a credit balance.
- Set IEX: Check Dunning amount at functional currency = No, and Min Dunning Amount = 0.00
- Send a dunning letter for that customer, the letter is created, but has no invoices. The customer gets a blank letter.
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In this Document
|1. Bug Summary|
|2. Fixed Files|
|4. Solution Steps|