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Generate Field Service Trips: Failed To Create The Trip For The Resource As There Exists Trips (Doc ID 2527040.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Customer is using 24 hours shift.  They failed to generate Field Service Trips with the following error:

 Failed to create the trip for the resource  between 19-NOV-2018 08:00 and 19-NOV-2018 17:00 as there exists  trips overlapping with the given interval.
  Failed to create the trip for the resource  between 20-NOV-2018 08:00 and 20-NOV-2018 17:00 as there exists  trips overlapping with the given interval.


EXPECTED BEHAVIOR
-----------------------
Expect to create FS trips successfully

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Generate Field Service Trips with Delete
2. Run the same concurrent program with Add


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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