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Row 4 Error When End-date The Service Activity Under Business Process (Doc ID 2527219.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to end-date the existing service activity under the Business Process with SYSDATE,
the following error occurs.

 "Row 4 Error - Please enter a date that equals or follows the current date"

The issue can be reproduced at will with the following steps:

1. Navigate to (R) Service -> Setup -> Charges -> Service Business Process.
2. Click on update icon of any existing Business Process (ex: 'Depot Repair').
3. Under 'Service Activities' region, select the any exiting service activity (ex: Expense) which having start date less than SYSDATE.
4. Try to End date the service activity by click on end-date calendar and selected the date as SYSDATE. It is showing mentioned error.




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