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Unable To Create Service Activity When DFF Context Is Enabled (Doc ID 2527222.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a service activity,
the following error occurs.

ERROR
-----------------------
  "Attribute name in CsSrServiceActivityAM.CsSrTransactionTypesEOVO1 is required"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Service -> Setup -> Charges -> Service activity and billing types
2. Click on 'Create Service Activity'
3. Enter the details and select the context type and click on save button

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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