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Field Service RMA Receipt Error "Receipt Date Is Earlier Than The Shipped Date Of The Referenced Sales Order" (Doc ID 2527544.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a Return Material Authorization (RMA) receipt for any orders generated from Field Service (where inventory transaction occurs prior to creation of Order in Order Management), the following error occurs.
Receiving works as expected for any orders shipped from Order Management.

Error
"Receipt Date is earlier than the shipped date of the referenced Sales Order"

Steps
The issue can be reproduced at will with the following steps:
1. Perform RMA for orders generated from field service

Changes

Applied a number of patches including 12.1.3 RPC 5 and Patch 25382988

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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