R12: AP: How To Avoid The Approval Document Escalation Per TimeOut When Approval Pending On CEO, While Using The AP Invoice Approval Workflow (Doc ID 2527548.1)

Last updated on MAY 13, 2024

Applies to:

Goal

How to avoid the "Approval Document Escalation" per time out when a Payables (AP) invoice workflow approval is pending on the CEO.

How to avoid error "ORA-20212: No surrogate approver exists for" when AP invoice workflow approval is pending on the CEO approval and times out.

We have an AP Invoice approval process that goes directly to the CEO for AP Invoices > 50.000 Euro.  If the CEO does not approve after 5 days he gets a notification reminder (fine).  If the CEO still does not approve then after 5 more days the Workflow does an escalation ("Escalate Document Approval").  How to avoid this "Document Escalation".

Solution

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