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Work Orders Stuck in Pending Closed Status. (Doc ID 2527704.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In EAM - Oracle Enterprise Asset Management, 12.X.X releases

Problem: EAM Work Orders are stuck in Pending Close status and users are not allowed to update the status manually.

 

Steps to Reproduce:

  1. (R) Maintenance Super User or Enterprise Asset Management responsibilities
  2. Navigation: (N) Work Orders (tab) or Work Orders > Work Orders (form)
  3. Query Work Orders with status Pending Close.
  4. Try to update the status.
  5. System not allowing status change.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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