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Cross Countries: Preliminary collections form is not showing Account Details in records for some countries (Doc ID 2527729.1)

Last updated on JUNE 08, 2021

Applies to:

EMEA Add-on Localizations - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------------

Preliminary collection form is not populating account information for some countries.

EXPECTED BEHAVIOR
-----------------------------

Preliminary collection form should populate account information for all countries.

STEPS
------------

1. Ran the IEX: Dunning Strategies Program.
2. Noticed that the program picked the dunning letters, the form is populating data but the account information is null.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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