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R12: AP: Non-PO Invoice Created Via iSupplier Portal Raises Error "Failed to create Invoice. A fatal error occurred while committing this transaction to the database" (Doc ID 2527987.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Payables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
---------------

When creating an invoice without a PO through supplier portal, the following error raises

Error
Failed to create Invoice.  A fatal error occurred while committing this transaction to the database.  Please contact our Accounts Payable department so we can notify our system administrator.

The error occurs after entering in requester information.

 EXPECTED BEHAVIOR
-----------------------
Expect there be no errors during creating an invoice via  iSupplier Portal (external or internal) responsibility .



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Logged in using external supplier account
  2. Click on Create Invoice without a PO
  3. Enter in required fields
    Enter requester email
  4. Error raises

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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