R12: AP: Non-PO Invoice Created Via iSupplier Portal Raises Error "Failed to create Invoice. A fatal error occurred while committing this transaction to the database"
(Doc ID 2527987.1)
Last updated on SEPTEMBER 01, 2024
Applies to:
Oracle Payables - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When creating an invoice without a PO through supplier portal, the following error raises
Error
Failed to create Invoice. A fatal error occurred while committing this transaction to the database. Please contact our Accounts Payable department so we can notify our system administrator.
Failed to create Invoice. A fatal error occurred while committing this transaction to the database. Please contact our Accounts Payable department so we can notify our system administrator.
The error occurs after entering in requester information.
EXPECTED BEHAVIOR
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Expect there be no errors during creating an invoice via iSupplier Portal (external or internal) responsibility .
STEPS
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The issue can be reproduced at will with the following steps:
- Logged in using external supplier account
- Click on Create Invoice without a PO
- Enter in required fields
Enter requester email - Error raises
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |