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Claim Line Association Is Not Displayed In Associate Earnings Detail Page (Doc ID 2528048.1)

Last updated on APRIL 22, 2019

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Nav: Trade Management > Claims > Associate Earnings,


Claim Line association is not displayed in Associate Earnings Detail page. 


Once offer is associated to the claim via the associate earnings screen, when 
going back into the claim associate earnings screen from claim line the offer 
accrual is not displayed even though it is associated.  The associate 
earnings search criteria from claim line is still used but during the 
associating the item was removed from search criteria. 

Offer is at Category level and Claim is created at Item level. 

Ideally offer should be listed in the search as the item roll-up to the 
category on the offer. But it did not , so we have to remove the item to 
search for the offer. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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