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Cannot Remit a Credit Card Refund created from a Receipt that has a Chargeback activity (Doc ID 2528232.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to Remit a Credit Card Refund ends with error:

Invalid transaction id, no payment matched

 

Steps to Reproduce:

Responsibility: Receivables
Navigation
: Receipts > Receipts

  1. Receipt is created for a prepaid order, applied to invoice and Remitted
  2. Customer calls their credit card issuer requesting Credit Card Chargeback since partial product is received
  3. CC Chargeback is recorded on the receipt
  4. Customer calls back Credit card issuer and chargeback is cancelled
  5. Sometimes later the receipt is applied to Credit Card Refund (Miscellaneous Receipt created)
  6. CC Refund (Miscellaneous Receipt) cannot be Remitted.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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