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CREDIT MEMO FOR VAT REFUND EXPORT INVOICES STUCK IN INTERFACE WITH ERROR 'You must supply either tax amount or tax rate when passing tax lines' (Doc ID 2529873.1)

Last updated on MAY 15, 2021

Applies to:

EMEA Add-on Localizations - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, RU Add-on Localizations

When attempting to Perform refund of VAT, Auto invoice import is not processing the credit memo,
the following error occurs.

You must supply either tax amount or tax rate when passing tax lines

The issue can be reproduced at will with the following steps:
1. Navigate to Export Invoice for Processing
2. Select an invoice and click on "Refund VAT"
3. Request CLE: VAT On Export (CLE: VAT On Export) will trigger and it will spawn request Autoinvoice Master Program & Autoinvoice Import Program.

The issue has the following business impact:
Due to this issue, users cannot import the credit memo


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