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Asset Not Retired When Sold To Customer As Component Of Refurbished Item (Doc ID 2530611.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Asset Tracking - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

ACTUAL BEHAVIOR
---------------
Asset not retired when sold to customer as component of refurbished item

EXPECTED BEHAVIOR
-----------------------
Asset should be retired

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Asset items that are leased to customer
2. These items are then returned and refurbished/reworked using a works order
3. The item is added as a component to a new refurbished item
4. The new item is sold to a customer
5. Expect the asset component to be retired as no longer an assest
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot retire component asset

Cause

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In this Document
Symptoms
Cause
Solution
References


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