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Intermittent connectivity issue while invoking REST webservice (Doc ID 2530647.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle E-Business Suite Integrated SOA Gateway - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.
Below query confirms the idle time settings at database level
select profile, resource_name, resource_type, limit from dba_profiles where resource_name in ('IDLE_TIME','CONNECT_TIME')

PROFILE RESOURCE_NAME RESOURCE LIMIT
----------------------------------- -------------------------------- -------- ------------------------------
DEFAULT IDLE_TIME KERNEL 60
DEFAULT CONNECT_TIME KERNEL UNLIMITED
ORA_STIG_PROFILE IDLE_TIME KERNEL 15
ORA_STIG_PROFILE CONNECT_TIME KERNEL DEFAULT
AD_PATCH_MONITOR_PROFILE IDLE_TIME KERNEL DEFAULT
AD_PATCH_MONITOR_PROFILE CONNECT_TIME KERNEL DEFAULT
EM_OAM_MONITOR_PROFILE IDLE_TIME KERNEL DEFAULT
EM_OAM_MONITOR_PROFILE CONNECT_TIME KERNEL DEFAULT
NO_EXPIRE IDLE_TIME KERNEL DEFAULT
NO_EXPIRE CONNECT_TIME KERNEL DEFAULT
NOEXPIRE IDLE_TIME KERNEL 60
NOEXPIRE CONNECT_TIME KERNEL DEFAULT

Symptoms

On 12.2 version, On Production instance
The ASAdmin failed to authenticate and frequent timeout errors found in EBS_domain_<SID>.log

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
While invoking REST webservice


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, failed to test the REST webservice

Changes

Idle time at DB level  was set to 60mins as per below query

select profile, resource_name, resource_type, limit from dba_profiles
where resource_name in ('IDLE_TIME','CONNECT_TIME')

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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