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Trade Management - Claim Mass Update Not Available (Doc ID 2530740.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

In 12.2.3, logged in user does not have access to feature Mass Update feature, it is not available for the user. User does belong to a valid group "Claim Admin"

No errors


Steps to Reproduce
==============
1. Responsibility: Oracle Trade Management User
  Navigate > Trade Management > Claim > saved searches ' All Claims - Open'. Select 3 claims and Mass Update page works as expected

  Navigate > Trade Management > Claim > saved searches ' My Claims' cannot go into the “Mass Update” page. No records are selected but not able to go into the "Mass Update" page

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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