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Why is Show Letter Greyed Out in the History Tab for a Corresponence Letter? (Doc ID 2531762.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.


 In the Collections Agent UI> History Tab, you can display Type = Correspondence and see the letters that have been sent to your customers.   However, sometimes the Show Letter and Show Delivered Letter options are greyed out, why?



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