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Return Material Authorization (RMA) Creating 2 Credit Memos (Doc ID 2532041.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When attempting to create  On Account Credits in the system, as part of this process, when an RMA is entered, the 'Credit Invoice' field is nulled out, so that the credit transfers to Accounts Receivable (AR) as On Account. The original order has freight charges, when the RMA is created, the lines are going in as On Account Credit and freight is going in as a separate credit memo and getting applied to the original invoice.

The reference_line_id for freight charges is not getting cleared when the 'credit invoice' field is cleared on the RMA.

EXPECTED BEHAVIOR
Expect freight charges to also go on the On Account Credit Memo

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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