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Can Additional Fields Be Added To The Contact Center Form When Creating A contact? (Doc ID 2532376.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3  Contact Center

Is it possible to add additional fields to the contact center form when creating a a contact?

For example you would like to capture the contact's gender  or preferred communication method.
 

Solution

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In this Document
Goal
Solution


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