Can Additional Fields Be Added To The Contact Center Form When Creating A contact?
(Doc ID 2532376.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 Contact Center
Is it possible to add additional fields to the contact center form when creating a a contact?
For example you would like to capture the contact's gender or preferred communication method.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document