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Unable To Schedule A Task To A Resource. (Doc ID 2532438.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6  Advanced Scheduler

Unable to Schedule a Task to a resource.

ERROR
-----------------------
Unexpected error: Error: CSR_API_ERROR_ASSIGN_TASK Tokens (name, value): (TASK,nnnnnnn)(ERROR1,
Error returned from Internal API hook.  Procedure name is CSM_WF_PKG.Task_Assignment_Post_Ins. (APPL_ID=883))(ERROR5, )(ERROR4, )(ERROR3, )(ERROR2, )
at oracle.apps.csr.api.server.TaskManagerAPI.assignTask(TaskManagerAPI.java:1278)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a SR & Task
2. Attempt to Manually Schedule the Task, from the Task Tab of the SR Form
3. Scheduler window opens with available resources.
4. Form the Advice Tab, select one of the resources and click 'Schedule'
5. Encounter the error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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