Unable To Schedule A Task To A Resource.
(Doc ID 2532438.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Field Service - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 Advanced Scheduler
Unable to Schedule a Task to a resource.
ERROR
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Unexpected error: Error: CSR_API_ERROR_ASSIGN_TASK Tokens (name, value): (TASK,nnnnnnn)(ERROR1,
Error returned from Internal API hook. Procedure name is CSM_WF_PKG.Task_Assignment_Post_Ins. (APPL_ID=883))(ERROR5, )(ERROR4, )(ERROR3, )(ERROR2, )
at oracle.apps.csr.api.server.TaskManagerAPI.assignTask(TaskManagerAPI.java:1278)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a SR & Task
2. Attempt to Manually Schedule the Task, from the Task Tab of the SR Form
3. Scheduler window opens with available resources.
4. Form the Advice Tab, select one of the resources and click 'Schedule'
5. Encounter the error
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |