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'FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-06502' Error When Trying To Open Service Requests (Doc ID 2532617.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

When attempting to open existing service requests after applying patch 28431872:R12.CS.B, the following error occurs.

ERROR
-----------------------
FRM-40735: WHEN-CREATE-RECORD trigger raised unhandled exception ORA-06502
FRM-41602: No records in block CREATE_TASK
Error ORA-01403: no data found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Field Service Dispatcher responsibility.
2. Choose "Find Service Request"
3. Enter search criteria and query
4. Open the Service Request from results
5. Get several errors and Service Request does not get opened.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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