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ERES And SSO Password Does Not Work (Doc ID 2533100.1)

Last updated on JULY 15, 2020

Applies to:

Oracle Enterprise Asset Management - Version 12.2.4 to 12.2.4Cloud [Release 12.2 to 12.2Cloud]
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, SUPPORT

When attempting to approve the notification by logging in the ERES page
the following error occurs.

ERROR
-----------------------
The Signing operation has failed .

E- Signature event , QA ERES Result creation


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Enter the ERES page to sing the document .

2. Login with the required SSO credentials.

3. Error is thrown and unable to enter .

4. The Signing operation has failed .


Cause

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In this Document
Symptoms
Cause
Solution
References


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