When Creating New Address, Identifying Address Being Checked Automatically Even If The Customer Has Identifying Address Already (Doc ID 2533166.1)

Last updated on DECEMBER 23, 2020

Applies to:

Symptoms

When creating new site for the existing customer, attempt to create new address for non-default country, "Identifying Address" is checked automatically and is grayed-out.

Even if the existing customer has "Identifying Address", new address is automatically selected as "Identifying Address".

Step to Reproduce

1. Query the existing customer and open account page.
2. Click on "Create Site" button.
3. Click on "Create "Address" button.
4. Change "Country" value from defaulted value.
5. "Identifying Address" get checked automatically and get greyed-out.

Cause

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