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Ship And Debit Batches Stuck In Pending Claim Status (Doc ID 2533743.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Indirect Sales Management

ACTUAL BEHAVIOR
---------------
Ship and Debit Batches stuck in Pending Claim status

We have some Ship and Debit batches that are stuck in Pending Claim status. For few of them, claim has been created successfully but the status did not get updated. Then there are others for which even the claim did not get created.

EXPECTED BEHAVIOR
-----------------------
Claims should get created successfully

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Create Ship and Debit Batch program for a supplier


2. Batch gets created and closed since Auto Debit is enabled for the supplier
3. Some claims statuses did not get updated or some claim didn't get created



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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