Incorrect Appointment Start And End Time On "Schedule Appointment - Show Option" Screen (Doc ID 2534355.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

The calendar time starts at midnight, the scheduled appointments should start at midnight and slot time interval is configured as 1.5, so first slot will be from midnight to 1:30 AM and from 1:30 AM to 3:00 AM and so on.
In this case when "Schedule Appointment - Show Option" action is used, the start time showing from 00:30 to 2:00 AM, every slot has a 30 minute offset.

The issue can be reproduced at will with the following steps:

1. Created a location from Shipment Management > Location Manager > New
2. Added information on Resource Tab ( Slot Interval 1H 30 M, DOCK DOOR )
3. Created an Order Release From location in step 1
4. Planned shipment with the above Order Release
5. From the shipment above Go to Actions> Operational Planning > Dock Scheduling > Schedule Appointment > Stop Location > Show Options > Start Time > Find

The above behavior can be seen.

Cause

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