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Merge Customer With Error:ORA-00001: UNIQUE CONSTRAINT (AR.HZ_CUSTOMER_PROFILES_U2)。**CREATE_ACCOUNT_SITE_USE**) VIOLATED (Doc ID 2534421.1)

Last updated on AUGUST 07, 2020

Applies to:

Oracle Receivables - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Customers Module

When attempting to merge customer,
the following error occurs.

ERROR
-----------------------
ORA-00001: UNIQUE CONSTRAINT (AR.HZ_CUSTOMER_PROFILES_U2)。**CREATE_ACCOUNT_SITE_USE**) VIOLATED


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Responsibility: Receivables
Navigate: Customers->Account Merge
1. Tried to merge customer
2. Occurred error:
ORA-00001: UNIQUE CONSTRAINT (AR.HZ_CUSTOMER_PROFILES_U2)。**CREATE_ACCOUNT_SITE_USE**) VIOLATED

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot merge customer successfully

Cause

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In this Document
Symptoms
Cause
Solution


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