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"You Are Trying to Insert an Existing Order or Update an Order That Does Not Exist" When Updating Order by Order Import (Doc ID 2534813.1)

Last updated on FEBRUARY 07, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

When attempting to update an existing sales order by order import,,
the following error occurs.

ERROR
-----------------------
You are trying to insert an existing order or update an order that does not exist. Please enter a correct operation code.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Report, Request -> Run Request-> Order Import

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import order.

Cause

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In this Document
Symptoms
Cause
Solution
References


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