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Claims Overpayment Settlement- Previous Open Debit Memo Shows Debit Memos With 0 Balance (Doc ID 2535286.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, CLAIMS

ACTUAL BEHAVIOR
---------------
Claims Overpayment Settlement- Previous Open Debit Memo shows Debit Memos with 0 balance

Overpayment claim is created via receipt application more than invoice amount
On trying to settle this overpayment with a previous Open Debit Memo, debit memos with even 0 balance show up. As these debit memos cannot be used for settlement, we need a fix to and remove them for the LOV of Previous Open Debit

EXPECTED BEHAVIOR
-----------------------
Previous Open Debit Memo should not show Debit Memos with 0 balance

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Access the Oracle Trade Management Responsibility.
2. Navigate to the 'Claims' tab.
3. Set the settlement method to 'Previous Open Debit Memo'.
4. Click the 'Settlement' tab of the claim.
5. Click the magnifying glass on the 'Previous Open Debit Memo' .
6. Notice that credit memos that are closed, with a balance due of $0.00 are
    being returned.
7. These debit memos should not be being returned.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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