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Using APIs to Create Service Contracts Doesn't Populate the Amount Fields on the Lines and Header (Doc ID 2535733.1)

Last updated on AUGUST 01, 2019

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Using the supported APIs to create Service Contracts and find that the Subtotal and Total fields on the contract header are not being populated with the sum of the lines (the fields show 0).

Expect the Subtotal and Total fields on the contract header to be populated with the correct values.

Steps
1. Use the APIs to create Service Contracts.
2. Notice that some of the header fields contain zeros instead of the expected amounts.

Cause

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In this Document
Symptoms
Cause
Solution


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