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Receiving Error: APP-BEN-91455 When Attempting to Supply Enrollment Certification (Doc ID 2536215.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP11 and later
Information in this document applies to any platform.

Symptoms

Receiving the following error when applying certificate to suspended plan enrollment for life insurance plan:

Error
APP-BEN-91455: the rate start date could not be determined


Steps to Reproduce:

The issue can be reproduced at will with the following steps:
1. Open Enrollment is the latest Life Event on record.
2. Enter a new Life Event
3. Elect higher level within the impacted plan
4. Attempt to apply certification
  - See APP-BEN-91455 error described above


Cause

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In this Document
Symptoms
Cause
Solution


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