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Incorrect Schedule End Date Populated On Personal Task (Doc ID 2536494.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
Incorrect Schedule End date populated on personal task when Scheduled Start Date and planned effort are provided.

E.g. Planned Effort should be calculated as 6 hours.  Instead, it shows 5.97 hours

EXPECTED BEHAVIOR
-----------------------
Expect the correct End Date to populate

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Field Service Manager
(N) Field Service Representative > Query Service Requests
Click on the Task Scheduler
Click on the Task

The Scheduled End date is not calculated correctly. 


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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