Contract Creation Fails When Using Service Contracts Order Capture Integration (Doc ID 253682.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.8 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for Relevance 15-May-2013***
OKSOCINT - Service Contracts Order Capture Integration


Symptoms

Customer Products are successfully created in Install Base from processing of a Sales Order.

An Extended Warranty (or a Service Agreement) is not created from processing of a Sales Order.

The Service Contracts Order Capture Integration concurrent program fails with following errors:

OC INTERFACE :- Create K Line status E
K LINE CREATION ERROR You entered an invalid Contact Name. Please enter another contact name. You can choose one from the list of values.
K LINE CREATION ERROR You entered an invalid Contact Name. Please enter another contact name. You can choose one from the list of values.
COVD PROD ERROR FAILURE You entered an invalid Contact Name. Please enter another contact name. You can choose one from the list of values.
COVD PROD ERROR FAILURE You entered an invalid Contact Name. Please enter another contact name. You can choose one from the list of values.
adding message to exception queue...

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms