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An Error Occurs When Changing The Task Status In The Field Service Technician Portal: JBO-29000: Unexpected exception caught: java.lang.NoClassDefFoundError (Doc ID 2537055.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 Field Service Technician Portal

When attempting to change the task status from the Field service technician portal the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error.

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoClassDefFoundError, msg=oracle/classloader/util/AnnotatedNoClassDefFoundError


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select the Field Service technician portal responsibility.
2. Select a task from the dashboard
3. Update the task status.
4. Save.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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