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Why Is The Line Tax_rate On Some Order Lines Incorrect? (Doc ID 2537419.1)

Last updated on AUGUST 28, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Have 155 open order lines where the tax_rate on the lines does not match the calculated tax_rate from oe_price_adjustments.
155 represents about 5% of open order lines.

Other Details
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==> The vast majority (95%) of open order lines (3154) do not have this issue.
==> The issue persists after tax is recalculated on the lines.
==> The issue also persists after the lines are repriced.
==> These orders don't have anything in common.
==> Noticed the issue last week; it must have been going on for some time before.
==> The issue cannot be reproduced at will but happens approximately 5% of order lines.
==> Due to this issue, tax_rate on the lines does not match the calculated tax_rate from oe_price_adjustments.

Please advise how to avoid this issue so that our printed tax rate to our customers is always accurate.
 

Solution

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In this Document
Goal
Solution
References


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