Bouncing Emails Are Getting Created Regularly
(Doc ID 2538029.1)
Last updated on DECEMBER 05, 2019
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Other Components
ACTUAL BEHAVIOR
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Multiple bouncing emails being created from an automatic e-mail reply
EXPECTED BEHAVIOR
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Multiple emails should not be created from an automatic e-mail reply
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Auto-Acknowledgment rule and Auto-Processing Rule. Create one auto-processing rule with action 'Create Service Request' and one Auto-Update rule with action 'Update Service request'.
(R) Email Center Administrator Responsibility
(N) Administration/Rules Library
2. Link the Rule to an Account
(N)Administration/Email Accounts/Processing Rules
3. Send an email to the Account that meets the Auto-Acknowledge Rule.
4. Reply to an automatic email
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |