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Bouncing Emails Are Getting Created Regularly (Doc ID 2538029.1)

Last updated on JULY 27, 2019

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Other Components

ACTUAL BEHAVIOR
---------------
Multiple bouncing emails being created from an automatic e-mail reply

EXPECTED BEHAVIOR
-----------------------
Multiple emails should not be created from an automatic e-mail reply

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an Auto-Acknowledgment rule and Auto-Processing Rule. Create one auto-processing rule with action 'Create Service Request' and one Auto-Update rule with action 'Update Service request'.
  (R) Email Center Administrator Responsibility
  (N) Administration/Rules Library
2. Link the Rule to an Account
  (N)Administration/Email Accounts/Processing Rules
3. Send an email to the Account that meets the Auto-Acknowledge Rule.
4. Reply to an automatic email


Cause

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In this Document
Symptoms
Cause
Solution
References


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