My Oracle Support Banner

Loan Details Are Blank After Reversing a Billed Installment (Doc ID 2538329.1)

Last updated on JULY 18, 2019

Applies to:

Oracle Loans - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a billed installment is reversed, the loan details in the Overview tab, and the Payoff tab are missing.


Steps to Reproduce:

Responsibility: Loan Agent
Navigation: Loans Dashboard

1. Create a simple loan.
2. Bill the first installment.  Check the Overview tab and the Payoff tab, both show correct information.
3. Reverse the billed installment.
4. After successful reversal, the Overview tab shows no details, and the Payoff tab doesn't show correct payoff information.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.