My Oracle Support Banner

Claim Approval Failing With Several Errors (Doc ID 2538627.1)

Last updated on AUGUST 28, 2019

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms


We have a claim and the settlement type is RMA. The claim is submitted for approval and once approved and person creating the claim gets a notification with the following:


ERROR
An error has occurred during Approval of Claim CLAxxxxx

Error Log:

1: Order Type/Line Type hold applied against line 1
2: Validation failed for the field - List Header


STEPS
The issue can be reproduced at will with the following steps:
1. Settle a claim with RMA type.
2. Submitted for approval
3. Error


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.