My Oracle Support Banner

Wrong Approver Is Defaulted In The Forward To Field When Forwarding Requisitions (Doc ID 253974.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Purchasing - Version 11.5.7 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

 The preparer needs to forward the document and the Forward-to field defaults to the higher position which comes first in alphabetical name order. This behavior occurs when multiple employees/approvers are tied to one position.

For Example
When user Jfitzgerald submits a requisition, the incorrect approver (Dhogue) defaults, while it should go to Mlancaster. Employees Dhogue and Mlancaster hold the same position, but Dhogue comes first in alphabetic order.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.