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Subscription Item On BOM Does Not Create Installed Base Nor Subscription Contract (Doc ID 2540174.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Search Related

ACTUAL BEHAVIOR
---------------
Subscription Item on BOM does not create Installed Base or Subscription Contract

EXPECTED BEHAVIOR
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Subscription Item on BOM should create Installed Base and Subscription Contract

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create Subscription Item, add item to BOM as included, fulfill item in Order Management. Subscription contract is not created.



Cause

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In this Document
Symptoms
Cause
Solution


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