My Oracle Support Banner

Scheduler Rules: "You have encountered and unexpected error" Trying to Update Rule (JBO-27022) (Doc ID 2542757.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Scheduler - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


In Field Service Setup > Scheduler Rules > When attempting to access or update any Scheduler Rule the following error occurs.

"You have encountered and unexpected error. Please contact the System Administrator for assistance. "

Error Stack Details:

oracle.apps.fnd.framework.OAException: oracle.jbo.AttributeLoadException: JBO-27022: Failed to load value at index 90 with java object of type java.lang.Object due to java.lang.NullPointerException.
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.csr.ui.rules.webui.RuleCO.processRequest(

Note: The numeric value for the index ('90' in the above example) may vary.

(R) Field Service Manager
(N) Field Service Setup

- Scheduler Rules
- Scheduler Rules Dashboard
- For a particular Rule Name, click on Update Rule (yellow pencil)

 => Error occurs.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.