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Scheduler Rules: "You have encountered and unexpected error" Trying to Update Rule (JBO-27022) (Doc ID 2542757.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Scheduler - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In Field Service Setup > Scheduler Rules > When attempting to access or update any Scheduler Rule the following error occurs.

ERROR
-----------------------
"You have encountered and unexpected error. Please contact the System Administrator for assistance. "

Error Stack Details:

oracle.apps.fnd.framework.OAException: oracle.jbo.AttributeLoadException: JBO-27022: Failed to load value at index 90 with java object of type java.lang.Object due to java.lang.NullPointerException.
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:211)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:153)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:764)
at oracle.apps.csr.ui.rules.webui.RuleCO.processRequest(RuleCO.java:96)

Note: The numeric value for the index ('90' in the above example) may vary.


STEPS
-----------------------
(R) Field Service Manager
(N) Field Service Setup

- Scheduler Rules
- Scheduler Rules Dashboard
- For a particular Rule Name, click on Update Rule (yellow pencil)


 => Error occurs.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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