Some RMA Are Automatically Populated With Serial Numbers From Oe_Lot_Serial_Numbers Table While Others Serial Number Do Not Exist in OE table
(Doc ID 2542830.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Transaction Entry
Serial Numbers are not automatically populating on Manual RMA Orders (i.e. infr)
IF the Serial Number is associated with the Original Sales Order it should be automatically populated on the corresponding Return (RMA) sales order.
1. Responsibility: Order Management Super User
2. Order Organizer > Create RMA
3. Observe: Serial Number is not generated on the RMA
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