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Unable To Debrief The Items In Debrief Form (Doc ID 2542933.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report


Unable to debrief the items in debrief form getting the following error

ERROR
-----------------------
"This XXXXXX serial is not a valid serial number and its already used in some other debrief line''(Debrief Number YYYY and Task Number ZZZZZZ "


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Field Service Dispatcher Responsibility
3. Navigate to Debrief.
4. Query Debrief
5.Try to add material line with serial nos

Observe the above error for corresponding Serial number


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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