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How To Default A 'Service Request Notes' Flag In Agent Dashboard? (Doc ID 2543051.1)

Last updated on JULY 26, 2019

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Is there any setup available to default the flag to 'Service Request Notes' for a responsibility or user level in History Tab of Update Service Request page in Agent Dashboard?
 

Solution

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In this Document
Goal
Solution
References


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