My Oracle Support Banner

Debrief Error"The inventory item ID xxxxx is invalid." (Doc ID 2544066.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

Getting the following error in the CSFUPDATE: Debrief Posting Program while trying to debrief a task and Debrief is completed with error

ERROR
-----------------------
Service Billing Engine calling cs_charge_details_pub.Create_Charge_Details API ended with an error. (API_NAME=CS_Service_Billing_Engine_PVT: Create_Charges).
API Error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.
The inventory item ID xxxxx is invalid.
Invalid inventory item ID xxxxx.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1 Go to Field Service Dispatcher Responsibility
2 Search Task
3 Click debrief
4 Try to set the Assignment Status to Complete

Observe the above error


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.