Debrief Error"The inventory item ID xxxxx is invalid."
(Doc ID 2544066.1)
Last updated on OCTOBER 01, 2023
Applies to:
Oracle Field Service - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Debrief / Field Service Report
Getting the following error in the CSFUPDATE: Debrief Posting Program while trying to debrief a task and Debrief is completed with error
ERROR
-----------------------
Service Billing Engine calling cs_charge_details_pub.Create_Charge_Details API ended with an error. (API_NAME=CS_Service_Billing_Engine_PVT: Create_Charges).
API Error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.
The inventory item ID xxxxx is invalid.
Invalid inventory item ID xxxxx.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1 Go to Field Service Dispatcher Responsibility
2 Search Task
3 Click debrief
4 Try to set the Assignment Status to Complete
Observe the above error
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |