Debrief Error"The inventory item ID xxxxx is invalid."
(Doc ID 2544066.1)
Last updated on MARCH 12, 2021
Applies to:Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Debrief / Field Service Report
Getting the following error in the CSFUPDATE: Debrief Posting Program while trying to debrief a task and Debrief is completed with error
Service Billing Engine calling cs_charge_details_pub.Create_Charge_Details API ended with an error. (API_NAME=CS_Service_Billing_Engine_PVT: Create_Charges).
API Error (CS_CHARGE_DETAILS_PVT.Create_Charge_Details): &TEXT.
The inventory item ID xxxxx is invalid.
Invalid inventory item ID xxxxx.
The issue can be reproduced at will with the following steps:
1 Go to Field Service Dispatcher Responsibility
2 Search Task
3 Click debrief
4 Try to set the Assignment Status to Complete
Observe the above error
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