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Approver Not Getting Populated In I-procurment For Multi-lines (Doc ID 2544289.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iProcurement - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On Release 12.2.7 version, Approval List and Workflow

When attempting to create a Non Catalog Request with Multiple lines the following error occurs.

ERROR:
Error: Please ensure Charge Account Combination is correct and select a Valid Approver.

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
Sign on to Application
Select Responsibility: Oracle iProcurement
Navighation: iProcurment - Home page ->> Shop Tab ->>
Sub Menu: Non Catalog Rerquest ->> Create a Non Catalog Request with (2) Lines.
Click: "Add to Cart" ->> Click: "View Cart and Checkout" ->>
Review: "Shopping Cart" ->> Note: Approver not added yet. ->> Click: "Edit" ->>
Edit and Submit Requisition 51234567890 page ->>
Observer: Error: Please ensure Charge Account Combination is correct and select a Valid Approver.
Select Line # 1 ->> Click: "Update" - Do the cost allocation and tick the checkbox,
“Apply the cost Allocation information to all applicable requisition lines” and click on “Apply” button
Search and Select: GL FLEXFIELD: "020-07170--000000-000000-00000" - Click: Apply ->>
NOTE: Still the Approver is Not Generated.
Observer: Error: Please ensure Charge Account Combination is correct and select a Valid Approver.
Select Line # 2 ->> Click: "Update" - Do the cost allocation and tick the checkbox,
“Apply the cost Allocation information to all applicable requisition lines” and click on “Apply” button
Search and Select: GL FLEXFIELD: "020-07170--000000-000000-00000" - Click: Apply ->>
Click: "Refresh"->> And then the Approver gets Populated.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot get Multiple lines Approved on Requisition without Error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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