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Enter Quality Results Page With Esignature Enabled Does Not Allow Data To Save (Doc ID 2544680.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Quality - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Quality Desktop Application

When attempting to save and approve quality records, the following error occurs.

ERROR
-----------------------
FRM-40735: POST-FORMS-COMMIT trigger raised unhandled exception ORA-01403.

Logs shows
UPDATE WF_ITEM_ATTRIBUTE_VALUES SET EVENT_VALUE = :B4 WHERE ITEM_TYPE = :B3 AND ITEM_KEY = :B2 AND NAME = :B1
ERROR #4742580080:err=1693
ROLLBACK TO WF_SAVEPOINT

The issue can be reproduced at will with the following steps:
1. add QA records
2. save and observe error

Cause

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In this Document
Symptoms
Cause
Solution


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