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Oracle iSupport: java.lang.NullPointerException when Trying to Use the Register Functionality (Doc ID 2544893.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle iSupport - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

Error trying to register an User in Oracle iSupport.

Error:

Application Error:

     The application is currently not available or an unexpected error has occured. Please try again later.
      If this message persists, please contact the system administrator.

    => java.lang.NullPointerException.

- Note:
  The typo in "occured" comes from the message on the screen.

Steps:

http://<my.server.com>:8001/OA_HTML/ibuhpage.jsp
- The Homepage is rendered correctly.
- The user is logged in as GUEST, as expected.
- Click on then 'Register' link
- Select 'Register as individual' (or any other available option)

=> Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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