Resubmitting Cancelled AP Invoice Claim Is Going Back To Open Status (Doc ID 2544945.1)

Last updated on JULY 14, 2023

Applies to:

Symptoms

Resubmitting Cancelled AP invoice Claim is going back to Open status

Problem Description
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We claims which were approved first with settlement method of AP Default payment, imported to AP and then cancelled in AP. We resubmitted the claim again from Trade Mgmt but then are going back to Open status after being approved by the claim settlement fetcher with the message that the invoice is cancelled even though we have the claim in the AP invoice interface to be picked up again by the payable open interface import program.

Additionally we are getting the warning message in create accounting that reversal triggered due to reopening of the claim are not getting processed. Following is the message in the log file of the accounting program:
The following REVERSAL events could not be processed. The event/process status is U/U:
Note: this warning may be ignored for any events whose ledger is a cash-basis ledger
Event 21167735 of ledger 2370
Event 21167734 of ledger 2370

Changes

Cause

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